Retail Managers

NOIR is looking for strong, dedicated Retail Managers (Sales Supervisors, Assistant Managers, Associate Managers, and equivalent positions) to join our teams!

Managers are integral to the success of our retail stores. Not only do they help to drive sales and ensure positive customer experiences, but they also play a key role in developing our store teams to achieve personal and professional success. The management team helps to perform functional tasks as assigned; guiding work while supporting a positive store environment. Managers will act as a role model to other associates to support service behaviors and the execution of tasks in specific areas of expertise. Managers contribute to a high performing team and consistently deliver a best-in-class customer experience. This role will be focused on connecting with employees and customers to ultimately assist in achieving store performance goals. As an important part of the management team, you will reinforce performance expectations by role modeling behaviors and communicating how to achieve the Brand Vision and achieve or exceed the goals / strategies of the store.

What you'll do

• Guides processes and completes work based on management direction for functional areas within the store

• Ensures the consistency of operational processes and execution

• Assists the management team to achieve performance goals and execute standard operating procedures

• Supports the store management to ensure work tasks are completed in a timely and efficient manner

• Executes initiatives designed to drive customer satisfaction and business efficiencies

• Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics

• Acts based upon direction from General Management and collaborates effectively with employees

• Guide work activities during the day, inclusive of before and after normal store operating hours when a manager may not be present

Requirements

• Prior Supervisory experience in a freestanding retail store, ideally working in Apparel, Footwear, or Accessories

• Knowledge of retail metrics

• Demonstrated leadership experience

• Prior experience working in a fast-paced environment

• Ability to work independently

• Outstanding customer service skills